The challenge
Sales promises more than delivery can provide, managers solve the same problems each week and new colleagues learn the work differently. More meetings or administration may seem like the answer. Often the real need is a clear decision about workflow, ownership and priorities.
What a COO can take on
The COO can trace the work from sale to delivery and focus on bottlenecks that affect customers and profitability. With the existing team, they can establish a simple way to plan capacity, review quality and make improvements. The role may also involve supporting managers or helping recruit a permanent operations leader if the need continues.
- Clearer handovers
- Measures the team can act on
- A prioritised plan the team can own
What to tell us
Explain where delivery breaks down, how large the teams are and who makes decisions today. Set a practical goal, such as shorter lead times or more predictable capacity. That helps us identify the experience and time commitment the work calls for.